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Continue ShoppingShipping Policy
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive a confirmation message once your order has been dispatched
2. Shipping Locations
Mercified Palace currently ships:
- Nationwide within Nigeria
- International shipping (where applicable and subject to destination regulations)
Shipping availability and fees may vary depending on your location.
3. Delivery Timeframes
Estimated delivery times:
- Within Lagos: 1–2 business day
- Outside Lagos (Nigeria): 2–5 business days
- International orders: 5–10 business days
Please note that delivery timelines are estimates and may be affected by logistics delays, weather conditions, or customs clearance for international orders.
4. Shipping Fees
- Shipping fees are calculated at checkout based on location and order size
- Promotional free shipping (if offered) will be clearly stated at checkout
Shipping fees are non-refundable once an order has been shipped.
5. Order Tracking
Tracking details will be provided once your order has been dispatched. Customers are responsible for monitoring delivery progress through the provided tracking information.
6. Incorrect Shipping Location
Please ensure that your delivery details are accurate. Mercified Palace is not responsible for:
- Delays caused by incorrect addresses or contact details
- Failed deliveries due to customer unavailability
Orders returned due to incorrect information may attract additional delivery fees for re-shipment.
7. Damage or Missing Items
If your order arrives damaged or with missing items:
- Contact us within 24 hours of delivery
- Provide clear photos or videos as evidence
Verified claims will be resolved through replacement or refund where applicable.
8. Customs & Duties (International Order)
For international shipments:
- Customs duties, taxes, or import fees are the responsibility of the customer
- Mercified Palace is not responsible for delays caused by customs authorities
9. Orders Changes & Cancellation
- Shipping details can only be changed before dispatch
- Orders cannot be canceled once they have been shipped
10. Contact Us
For all shipping-related inquiries, please contact us:
Email: [ hello@mercifiedpalace.com]
Phone/WhatsApp: [+2348064648945]