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Continue ShoppingRefund & Return Policy
1. General Policy
Mercified Palace sells beauty supplements, luxury herbal wellness products, hair products, and jewelry. Please read this policy carefully before making a purchase.
2. Non-Returnable & Non-Refundable Items
For hygiene, safety, and health reasons, the following items cannot be returned or refunded once opened or used:
- Beauty supplements
- Herbal wellness products
- Hair products (wigs, extensions, hair treatments)
- Any item with broken seals or altered packaging
These items are strictly non-returnable unless they are damaged, defective, or incorrect upon delivery
3. Jewelry Returns
Jewelry items may be eligible for return only if:
- The item is unused, unworn, and in its original packaging
- The return request is made within 48 hours of delivery
Custom, personalized, or clearance jewelry items are non-refundable.
4.Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect:
- Notify us within 24 hours of delivery
- Provide clear photos or videos showing the issue
- Keep the original packaging intact
Once verified, we will offer:
- A replacement, or
- A refund (where replacement is unavailable)
5.Refund Process
If you receive an item that is damaged, defective, or incorrect:
- Notify us within 24 hours of delivery
- Provide clear photos or videos showing the issue
- Keep the original packaging intact
Once verified, we will offer:
- A replacement, or
- A refund (where replacement is unavailable)
6. Return Shipping
- Customers are responsible for return shipping costs unless the item was sent incorrectly or arrived damaged
- Items returned without prior approval will not be accepted
7.Order Cancellation
- Orders can only be canceled before dispatch
- Once an order has been shipped, it cannot be canceled
8. Contact Us
For all return or refund requests, please contact us with your order details:
Email: hello@mercifiedpalace.com
WhatsApp/Phone: +2348064648945